Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information when you use FluxonRipple's advanced trading education services.

Last Updated: March 15, 2025

Information We Collect

When you interact with FluxonRipple, we collect information that helps us provide better trading education services. This isn't about gathering data for the sake of it – everything we collect serves a specific purpose in improving your learning experience.

Personal Information You Provide

  • Name and contact details when you register for our programs
  • Educational background and trading experience during enrollment
  • Payment information processed through secure third-party providers
  • Communication preferences and feedback you share with us
  • Questions and interactions during our educational sessions

Technical Information

Our systems automatically collect certain technical data to ensure smooth operation of our educational platform. This includes your IP address, browser type, device information, and how you navigate through our learning materials.

How We Use Your Information

Every piece of information we collect has a clear purpose. We're not in the business of collecting data just because we can – we use it to make your educational journey with us more effective and personalized.

Educational Purposes: We analyze your progress and learning patterns to suggest relevant materials and identify areas where you might benefit from additional support.

  • Delivering our advanced trading strategy courses and materials
  • Personalizing your learning experience based on your progress
  • Communicating important updates about your programs
  • Processing payments and maintaining accurate enrollment records
  • Improving our educational content based on student feedback
  • Complying with Vietnamese financial education regulations

Data Sharing and Third Parties

We're selective about who we work with and never sell your personal information. When we do share data, it's always with trusted partners who help us deliver better educational services.

Partner Type Information Shared Purpose
Payment Processors Financial information Secure payment processing
Educational Technology Providers Learning progress data Platform functionality
Communication Services Contact information Course updates and notifications
Analytics Providers Aggregated usage data Service improvement

Your Rights and Control

You have significant control over your personal information. These aren't just theoretical rights – we've built our systems to make these options genuinely accessible.

Access and Correction

You can request a complete copy of the personal information we hold about you. If anything's incorrect or outdated, let us know and we'll fix it promptly. Most account information can be updated directly through your student portal.

Data Portability

Want to take your learning records elsewhere? We can provide your educational progress and course completion data in a commonly used format. This includes certificates, transcripts, and learning milestone records.

Deletion Requests

You can request deletion of your personal information, though we may need to retain certain records for legal compliance, especially related to financial education certification requirements in Vietnam.

Data Security Measures

We take security seriously because your trust in our educational programs depends on it. Our approach combines industry-standard technical measures with careful internal processes.

Encryption: All sensitive data is encrypted both in transit and at rest using AES-256 encryption standards. Your payment information never touches our servers directly.

  • Multi-factor authentication for all administrative access
  • Regular security audits and penetration testing
  • Staff training on privacy and security best practices
  • Incident response procedures with 24-hour notification protocols
  • Secure data centers with physical access controls
  • Regular backups with tested recovery procedures

Data Retention

We don't keep your information forever. Our retention periods are based on legal requirements, the nature of the information, and how long it remains useful for your educational journey.

Educational Records

Course completion certificates and transcripts are retained for seven years after program completion, in line with Vietnamese educational record-keeping requirements. Learning progress data is typically kept for three years.

Financial Information

Payment records are retained for the period required by Vietnamese tax and financial regulations – typically seven years. Credit card information is never stored on our systems.

Communication Records

Email communications and support tickets are generally retained for two years. Marketing communications are kept only while you remain subscribed to receive them.

International Data Transfers

Some of our educational technology partners and service providers are located outside Vietnam. When we transfer your information internationally, we ensure appropriate safeguards are in place.

We use providers in regions with adequate data protection frameworks and implement additional contractual protections where necessary. All international transfers are logged and monitored to ensure your data remains secure throughout its journey.

Cookies and Tracking

Our website uses cookies to improve your browsing experience and help us understand how students interact with our educational content. You can control cookie settings through your browser, though some functionality may be limited if you disable certain cookies.

  • Essential cookies for login and course access functionality
  • Analytics cookies to understand learning material usage
  • Preference cookies to remember your settings and choices
  • No advertising or third-party tracking cookies

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify enrolled students via email at least 30 days before the changes take effect.

Minor updates – like clarifying existing practices or adding new contact information – may be made without advance notice, but we'll always update the "Last Updated" date at the top of this policy.

Privacy Questions & Contact

Have questions about your privacy or how we handle your information? We're here to help with clear, straightforward answers.

Data Protection Officer

info@fluxonripple.com

Phone Support

+84986923382

Mailing Address

101 Đ. Hoàng Diệu, Phường 5
Thành phố Đà Lạt, Lâm Đồng 67000
Vietnam